Our Systems

We have over 17 years experience of delivering results to European retail and commercial clients. We provide outstanding service levels to our clients through an enthusiastic team, quality products from European manufacturers, IT infrastructure and modern Euro 6 standard vehicles.

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Office Team and Engineers

At Challenger Lighting Services Ltd we have a large team of electrical engineers who are based throughout the UK and Ireland — all direct employees, no subcontractors.

Clients are assigned to a member of our experienced office team - a dedicated point of contact. Our office team are experienced in not only helping clients with day to day enquiries, but also helping clients when the unexpected happens, entering the information in the Challenger IT system from which the engineers worksheets are generated. Our teams of engineers are based throughout the UK/Ireland and cover Western European countries. Engineers have specialist qualifications which enable them to rise to clients expectations.

Stock, Vehicles and Access Equipment

To fulfil client's requirements with lamps, fittings and replacement parts, our warehouses and vans carry £700,000 worth of stock. Our fleet of 39 Mercedes Vito and Sprinter vans are replaced every 3 x years to ensure our engineers are in the most reliable vehicles possible. We have a broad selection of access equipment from a humble ladder and scaffolding towers to the very latest mechanical platforms ensuring our engineers can gain access to even the highest internal or external lighting.

Vehicles and Access Equipment

Communications, IT and the Internet

At Challenger Lighting Services Ltd we have developed an IT system that has the flexibility to be adapted specifically to the client’s requirements. Clients have 24/7 total visibility and reporting capability on all the contractual elements provided by Challenger thus reducing communication and hence overhead costs. Our engineers record their work directly to our database using smart-phones thus immediately updating job sheets and invoicing. Clients have a customer specific login to our website where they can confidentially interrogate the system for both client wide and site specific reports on work carried out, costs, scheduled visits plus access to photographic records of sites and assets. History is not deleted, hence we have a staggering 12 years of information to provide factual maintenance costs of replacing lamps and components including LED versions.

Communications, IT and the Internet

Safety & Security

All risk assessments and method statements are raised in conjunction with SRO Business, Health and Safety is also managed by SRO Business.

Full insurance cover is in place:

  • £10,000,000 employers liability
  • £10,000,000 public liability
  • £1,000,000 contract works
  • £50,000 hired-in plant
  • £2,000,000 professional indemnity

Challenger’s Green Credentials

Avoiding unnecessary return visits by ensuring vans are comprehensively stocked with all necessary components, communicating via smart-phones with our engineers and utilising the most modern energy efficient vehicles is core to the green Challenger philosophy. This philosophy goes as far as re-siting fully functional equipment removed from redundant or refurbished sites. Packaging is recycled by Paper Mountain. Lamps and tubes are recycled by Recolight.