Administration

Fully detailed site surveys are compiled to ensure both Challenger and the clients are up to date with the specific installation in both layout and content, which then enables lamp and product guarantees to be effected. This information is updated following each site visit on bespoke computer software and copied to the client via email on our website.

The option of energy saving reports are available detailing capital expenditure installation costs and payback periods - with reductions in maintenance costs etc. to enable the client to make a sound and qualified judgement.

The opportunity to recommend solutions for greater efficiency or enhancement of lighting schemes are never missed as reports are automatically instigated following each site visit.

Communications

All communications are by 3G/PDA to engineers live to/from head office. All customers enjoy a dedicated website clearly identifying visit dates, works carried out, outstanding issues, invoice by store (costs), lamp consumption against surveys plus future planned return to site and scheduled dates/information. Access to limited fields within the program are available to customers. Dedicated admin/com lines are available if required.